Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’re here to make your shopping experience as smooth as possible. If you have a question, you’ll likely find the answer below. If not, feel free to reach out via our Contact Us page.
🛍️ Orders & Shipping
Q: How long does it take to process and ship my order?
A: We process all orders within 1–2 business days. Once shipped, delivery takes approximately 3–4 business days.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders — no minimum purchase required.
Q: Can I track my order?
A: Absolutely. As soon as your order ships, you’ll receive an email with your tracking number. You can also use our Track Your Order page.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, AmEx), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is it safe to shop on your website?
A: 100%! We use secure encryption (SSL) technology to protect your personal and payment information.
🔄 Returns & Refunds
Q: Do you accept returns?
A: Yes, we accept returns on unopened and unused items within [typically 14–30] days of delivery. Check our Return Policy for full details.
Q: How do I request a return or refund?
A: Please contact our support team via the Contact Us page with your order number and the reason for return.
🌿 Products & Ingredients
Q: Are your products natural or organic?
A: Yes! Our skincare products are made with natural, skin-safe ingredients, carefully selected for their quality and effectiveness.
Q: Are your products cruelty-free?
A: Absolutely. We are proud to say our products are cruelty-free — never tested on animals.
Q: I have sensitive skin. Can I use your products?
A: Our formulas are crafted to be gentle, but we always recommend doing a patch test first. Check the ingredient list on each product page to be sure it fits your needs.
🧴 Product Use & Care
Q: How should I store my skincare products?
A: Store in a cool, dry place away from direct sunlight to preserve freshness and potency.
Q: How long do your products last?
A: Most of our products have a shelf life of 6–12 months after opening. Always check the product label for exact information.
❓ Still Have Questions?
We're here to help! Reach out to us any time via the Contact Us page or email us at support@beauty-care24-7.store] and we’ll get back to you as soon as possible.